Q-DIRECT
The customers queue up along the rope line waiting to be served. When the next counter is available, the counter staff presses the "next" button on the wireless terminal to serve the next customer in queue. The main display flashes and buzz alert help to capture the customer's attention. The main display directs the next customer to the appropriate counter. The customer is being served and the transaction is completed.

Q-NOVA
Q-NOVA is a new and innovative wireless take-a-ticket system. The unique Q-NOVA ticket editor function allows you to print your own advertisements/promotion texts on the tickets, making the ideal way to influence customer buying decisions.

Display
The Displays are programmable to show fixed or scrolling text messages in any font and in three different colours; red, green, or tri-colour (red/green/amber).

Ticket Machine
The Ticket Machine is used to generate Queue numbers for different types of services. Different series numbers can be programmed for each type of service. Front Panel Buttons for 1,2,3,4,9 or 25 services are available.

Recall Terminal
The Recall Terminal ( installed at each counter) is used to call the next customer by pressing the next button. The Recall Terminal can display the ticket number called , the number of waiting customers , or the waiting time . It can also be used to transfer
customers to other counters, to select and prioritise categories of services, as well as to transmit or receive messages from the supervisor or other counters.

Q-WIN
At the heart of every Q-MATIC system is our core software application, Q-WIN. Providing on-line information and storing statistics, Q-WIN helps you create cost-effective solutions that cater to your customer's needs and helps to optimise your staffing. Q-WIN enable managers not only to monitor the entire customer service situation in their own branch, but also in other branches in the entire organisation.

Q-WEB
Q-WEB is our web-based application that allows customers to view real wait-time, historical data, and other important information from their PC. With the Q-WEB server you can inform your customers via the Internet about actual waiting times and the number of people waiting in your branch offices, in different service categories or sections. This information is automatically updated each time it is accessed by the public. Managers can remotely access information on branch status and productivity. Hardware Managers can view up-to-date statistics on a branch anywhere, on line.

Q-CALENDAR INTERNET
This application lets customers make appointments 24 hours a day and provides an automatic e-mail confirmation on each appointment made.

Q-MONITOR
Q-MONITOR is a cost-effective lobby presentation solution for all types of television screens.

Q-VOICE
Q-VOICE works with Q-WIN which allows pre-recorded messages to call customers to the appropriate counter. It can be used to relay a pre-recorded message such as the name of the staff member who will help them or the documents they should have ready.

Q-REPORT
Reports can be generated while the system is in operation and is available to any person(s) with a computer on the LAN or WAN. The PC just needs Q-WIN software loaded and the relevant level of security that can be designated by the System Administrator.

Q-SMS
Q-SMS is a feature to alert customer that his queue number is going to be called by the system.