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Introducing the Q-MATIC Customer Flow Management
The brand name which your clients wanna see
12, January 2006 - Vol 1, Iss 1
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Who needs the Q-MATIC?
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Q-MATIC is the world leading Queue Management and Customer Flow Solution Provider. We develop, manufacture, install and support a wide variety of hardware and software products and applications designed to make our client's customer service delivery effective and efficient.

Q-MATIC has over 20 years experience in Queue Management and has in-depth process knowledge of optimization of customer flow with financial institutions, the public sector, healthcare and retail.worldwide.

Optimizing customer flow improves customer service and creates a more relaxed atmosphere for both customers and staffs. It also optimizes staffing cost, increase revenues and gives our clients added value by maximizing profitability.

Waiting in lines, it is something we all must do. We encounter lines everywhere we go; while shopping, checking into hotels, at hospital and clinics, at the airport, etc. In a traditional, queuing environment, customers can be left confused as to what line to stand in, what counter to go to when called, and not to mention distracted from noisy, crowded environments.

A branch office or location may serve multiple categories of service requiring special attention. A location could also serve customers in different locations, requiring movement from one side of a large room to another or even movement to a different room within a building or complex. Our solutions are geared toward making the customer experience as easy to understand as possible. Q- MATIC takes into account every aspect of a branch, from its physical layout to the number of customers it sees, and tailors a solution that best enhances the overall customer experience.

There are a number of different types of queuing solutions, indeed every Q-MATIC installation is tailored to fit the individual needs of each of our clients. However, for the purposes of understanding our systems and solutions, here are two categories of solutions.

1. Advanced queuing - networked 2. Enterprise solution

Pacific Professional Network is the Authorized Distributor of Q-MATIC Customer Flow Management in Hong Kong and Macau. We offer to our customers full range of Q-MATIC System products such as Q- DIRECT, Q-NOVA, Display, Ticket Machine and Recall Terminal.

For a more detailed description of our services, please contact our sales department at sales@ppn.com.hk or call our sales hotline: 2556 2162.

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PPN - Marketing
Pacific Professional Network

Sales Hotline: 2556 2162
To know more about us, Please visit: http://www.ppn.com.hk

This email was sent to tonyip@ppn.com.hk, by marketing@ppn.com.hk
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