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GFI Knowledge Base
16, March 2006
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The information in this article applies to:

  • GFI FAXmaker for Exchange 7,9,10
  • GFI FAXmaker for Exchange/SMTP 12
  • GFI FAXmaker for Networks 11
  • GFI FAXmaker for Networks/SMTP 8,10

How does inbound fax routing work?
  • GFI Faxmaker
  • DID routing (ISDN or analog DID trunk)
  • MSN routing (ISDN only)
  • Line routing

  • DID routing (ISDN or analog DID trunk)
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    Using either an ISDN line or a DID trunk, users can be assigned personal fax numbers without having to install physical fax lines for each number. The number of the line is passed to GFI FAXmaker upon receiving the fax, and therefore GFI FAXmaker can route the fax to the correct user.
    ISDN/DID (Direct Inward Dial) routing is generally considered the most reliable form of automatic inbound routing. DID requires you to purchase irtual phone numbersfrom your telecom company, which you can assign to users or departments. The virtual phone number (DID number) will be passed to GFI FAXmaker so that GFI FAXmaker knows to whom the fax should be routed. The system is completely transparent to the caller and does not require any effort on his/her part.

    MSN routing (ISDN only)
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    This method is similar to DID routing. Its only supported if using ISDN. If using MSN routing, you do not need to purchase DID numbers. Each ISDN line has 1 or more MSN numbers (usually 9) assigned to it. For an ISDN card to answer a line, you need to specify which MSN numbers it should pick up the line for. If your ISDN line has 9 MSN numbers, you can have 9 different routes for a fax.

    Line routing
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    allows to assign a physical fax line to a user. For example, if your office had 4 fax machines in each department prior to purchase of GFI FAXmaker, you could use those 4 fax lines with 4 fax modems to route the faxes to each department based on the number on which it was received.
    *DTMF routing, CSID routing and Manual routing are also available function, to learn more, please go to www.gfi.com.

    GFI Faxmaker

    GFI FAXmaker - The zero administration fax server!
    Faxing manually is out of date. A professional fax server grants substantial savings on cost and improves customer service and image: The process of sending a fax is much shorter and incoming faxes are automatically integrated with today’s ‘email- based’ workflow.
    With over 100,000 fax servers shipped since its launch, and numerous prestigious industry awards to its name, GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price.
    Email-to-fax gateway for Exchange, Notes & SMTP servers
    GFI FAXmaker for Exchange/SMTP excels in its seamless integration with your mail server. This allows users to send and receive faxes and SMS/text messages directly from their email client, making GFI FAXmaker easy to use and learn. Leveraging your email infrastructure and Active Directory also allows for unparalleled scalability, reliability and hassle-free administration.

    Learn more...
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